Fitness•Research ATN Insights: 49% of Lapsed Members Say Their Gym Never Reached Out After They Stopped Attending Lauren Parker June 19, 2026 Share on Facebook Share on Twitter Share via Email credit: Pexels / Mirac Sendil Zenoti’s new fitness consumer survey reveals a chasm between the engagement members expect from their gyms, and what they’re actually receiving Relationships take work. And… ATN Pro Membership Required This article is for ATN Pro members only. ATN Pro members get: Unlimited access to Athletech News articles Exclusive access to ATN Pro-level reporting Discounts to ATN the Innovation Summit VIP access to community events Exclusive email newsletters Subscribe Now Already a member? Log in Already a member? Log in here Tags: ATN Pro Data Member Engagement Tools zenoti