Americans Are Still Reluctant To Trust AI for Health Advice

A Gallup survey reveals that the majority of Americans remain loyal to doctors and other medical professionals over AI tools, although Gen Z might be changing that dynamic

Artificial intelligence (AI) is now a staple in many people’s daily lives, as more are turning to chatbots on a regular basis to streamline work or get quick info on a subject, and some are even seeking out medical advice.

But despite AI’s ubiquity, when it comes to health, people are by and large skeptical of chatbots, according to a web survey conducted by Gallup in November.

Nearly three-quarters of U.S. adults (73%) responded they’re still turning to doctors or other medical professionals at a practice they regularly visit for medical information or advice.

In fact, AI seems to be a last resort for medical expertise, the survey of approximately 80,000 found. 

Over half of Americans (53%) reported turning to medical websites associated with established medical authorities — such as well-known hospitals or government health agencies — while 33% answered they seek medical information from friends or family members who are medical professionals, followed by 30% who rely on medical professionals at walk-in clinics or emergency rooms.

Next on the medical advice hierarchy came friends and family without medical training, to whom 20% of Americans turn, tied with medical websites not affiliated with major hospitals or the U.S. government.

And it seems print isn’t out of vogue yet — 17% of Americans said they seek out insight from books, followed finally by AI or social media, each at 16%.

While AI still plays a minimal role in medical advice-seeking based on this survey, it is clear that technology is intertwined with the practice, as people are often engaging in self-directed online research.

And although the broader American population is reluctant to see AI as a reputable medical expert, the results look different when breaking it down generationally, with younger people more likely to embrace artificial intelligence.

According to a Wiingy global report looking at how Gen Z interacts with AI, 68% of Gen Z use AI to track their moods, while 63% trust it over humans for mental health support, revealing how younger adults are increasingly integrating wellness with their AI usage.

Both AI companies and wellness brands are taking notice of the rising trend as well.

Earlier this year, ChatGPT Health made its debut, which allows users to connect medical records and wellness apps — including Apple Health, Function and Weight Watchers — to consolidate their data and better inform their medical-related conversations.