The Cost of Keeping Members: Why Retention Matters More Than Ever
Attracting new gym members is just the beginning — keeping them engaged and committed is the real challenge. While the industry continues its upward momentum, member retention remains a very real and pressing concern. Understanding what motivates people to stay, what causes them to drop off, and how strategic engagement can drive long-term loyalty is critical for success.
From the role of personalized experiences to the impact of engagement strategies, this visual breakdown explores the key factors shaping member behavior. By recognizing these trends and implementing smarter retention tactics, fitness businesses can turn one-time sign-ups into long-term success stories.
- Fitness facility memberships reached an all-time high of 72.9 million in 2023, reflecting a 5.8% year-over-year increase. The total number of facility users grew by 9.7%
- About 50% of new members stop attending within the first 6 months. The first 90 days are critical.
- 40% of people aged 18 to 29 have had their gym memberships for less than 6 months.
- Gamification: People increase their activity level by 23% when participating in a competition.
- The average Customer Acquisition Cost (CAC) for gyms (all categories combined) is approximately $437, with organic channels averaging $318 and paid channels averaging $557.
- The average US gym membership costs $59 per month.
- Personalized regimens boost member satisfaction by 15–25% . 22% of consumers are willing to share some data in return for more personalized services.
This article originally appeared in ATN’s Member Success Blueprint Report 2025, which highlights essential steps brands will want to take to ensure success in the current calendar year and beyond. Download the free report.